Our client is a leading information technology company that develops, manufactures, and sells computing products and services. We began supporting the client as a managed service provider (MSP) in North America in 2008, expanding to Ireland, France, India, and Canada in 2010, Sweden, Finland, Norway, and Denmark in 2012, and the Netherlands in 2013.
With a successful MSP operating in North America our client wanted to roll out the benefits achieved to EMEA for an end-to-end MSP that would provide repeatable processes, cost savings, and service efficiencies.
Our client’s five key objectives were to partner with an MSP provider that could provide a programme in EMEA with structure, speed, quality, pricing, and visibility.
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