When our client, a Fortune 500 energy organisation, engaged Allegis Global Solutions (AGS), their then current managed service provider (MSP) was doing little to drive their contingent workforce programme. Despite having a 10-year relationship with our client, the incumbent MSP was only handling a small fraction of their overall North America spend, and had not built the credibility required to drive programme adoption across the organisation in order to expand to other business units and other countries. With a lack of customer service and industry best-practices, our client’s incumbent was failing to drive value.
Additionally, economic conditions heightened our client’s demand for visibility into their non-employee workforce globally, as did the need to have a consultative partner that could bring proactive solutions to help solve for their business challenges and drive programme adoption globally. As a result, in March 2015, our client initiated a sourcing effort for a new MSP partner.
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